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AI Desk vs Tidio.
Tidio is live chat with AI bolted on and billed separately. AI Desk is AI-first with one flat price. Which bill would you rather get?
Prices from public pricing pages, October 2026 — verify before deciding, they change.
Pick Tidio if…
- Your team chats with visitors live, all day, every day
- You want deep ecommerce flows and a big integration shelf
- You prefer a large vendor with round-the-clock support
- AI answers a small share of chats, so per-chat AI billing stays cheap
Pick AI Desk if…
- You want AI to answer everything, not assist agents
- You want one flat price — unlimited replies, no AI meter running
- You want after-hours lead capture, not another inbox to staff
- You want the builder on email, not a support queue
The structural difference
Tidio sells seats and add-ons: a base plan plus AI conversations billed on top, so success — more chats — raises the bill. AI Desk sells one flat plan: a bot that answers 700 questions costs the same as one that answers 70,000. Live-chat teams should stay on Tidio. Businesses that want the questions handled while they work should price the flat option.
Fair questions
Is AI Desk cheaper than Tidio?
It depends on volume. Tidio's Starter plan costs less per month, but its AI conversations are billed separately on top — a busy bot's bill climbs with every answer. AI Desk charges one flat price with unlimited replies, so past a few hundred answers a month the flat plan wins. Prices change; check both pricing pages before deciding.
Does AI Desk do live chat like Tidio?
No. Tidio is built around human agents chatting live, with AI as an add-on. AI Desk is AI-first: the bot answers everything it can, captures the lead, and emails you. If your team chats live all day, Tidio fits better.
Can I migrate from Tidio to AI Desk?
Yes. Point us at your site and help pages and we retrain the bot on your content; the embed snippet swaps in minutes. Your Tidio history stays in Tidio — export what matters first.
Price the flat option.
Free trial, live bot on your site within 48 hours — one price, unlimited answers.
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