Case Study • Education & Training
Education teams scale enrolments without new coordinators
AI Desk qualifies prospective learners, recommends relevant programmes, and prepares follow-up nudges so parents or professionals complete registration steps without delay.
Overview
Training academies and enrichment providers deploy AI Desk to respond to enrolment questions, capture learner profiles, and streamline payment follow-ups without expanding admin teams.
Quick results
Learner goals captured during first interaction
Reminder prompts ready for coordinator follow-up
Instructor dashboards updated before class
What they needed
- •Admin staff manually answered repetitive questions about schedules and subsidies.
- •Payment follow-ups and document collection slowed class confirmations.
- •Learner preferences were captured inconsistently across channels.
How AI Desk helped
- •AI Desk surfaces course recommendations based on learner goals, timeline, and budget.
- •Reminder-ready prompts highlight subsidy forms and payment deadlines for quick follow-up.
- •Structured enrolment summaries sync to CRM and instructor dashboards.
Outcomes observed
- •Response times stay under five minutes during enrolment peaks.
- •Classes fill faster because teams can send payment and paperwork reminders without drafting them from scratch.
- •Instructors start sessions with complete learner profiles and objectives.
Capabilities the team relies on
Knowledge Base
Keeps course schedules, subsidy information, and FAQs aligned across channels.
Explore feature →Auto-Learning AI
Updates recommendations when programmes change or new cohorts launch.
Explore feature →Agent Configuration
Captures learner preferences and routes enrolments to the right coordinator.
Explore feature →Plan your own AI Desk rollout
Bring auto-learning support to your industry with managed onboarding or self-serve deployment. Our team shares playbooks from Education & Training Providers teams so you can launch confidently.