Team Inbox - Unified Customer Conversation Management

Team Collaboration

Team Inbox for Customer Support

Manage all customer conversations in one place. AI handles routine inquiries, escalates complex issues to your team with full context.

AI Desk - Team Inbox

All customer interactions in one organized inbox. No more scattered emails or missed messages.

AI handles routine questions, escalates complex issues with full conversation context to your team.

Assign conversations, add internal notes, collaborate seamlessly with your support team.

Seamless email integration ensures your team never misses a customer inquiry. Get notified with full conversation context.

Automatic email notifications with full conversation context

Intelligent escalation based on complexity and team availability

Performance metrics and response time tracking

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All customer interactions in one place with intelligent organization and priority sorting

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AI to human transitions include full context, eliminating repetitive customer questions

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Track response times, resolution rates, and team efficiency with built-in analytics

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Team management and collaboration features available from day one, no add-ons needed

Team management included in all plans