Case Study • Interior Design & Renovation
Interior design teams keep renovation leads warm overnight
AI Desk qualifies English and Mandarin enquiries, structures renovation briefs, and hands designers ready-to-contact prospects every Monday morning.
Overview
Interior design studios keep renovation enquiries moving all weekend with bilingual AI Desk flows that gather renovation scope, property details, and budget before consultants return on Monday.
Quick results
Automated bilingual consultation triage
Structured weekend lead briefs for designers
Managed handover to design consultants
What they needed
- •Weekend and after-hours renovation enquiries waited until Monday for a first response.
- •Manual triage across English and Mandarin led to inconsistent follow-up notes.
- •High-intent projects lacked structured briefs, slowing designer response time.
How AI Desk helped
- •Auto-learning AI Desk agent trained on renovation packages, promotions, and design guidelines.
- •Lead capture flows collect property type, renovation scope, timeline, and budget before handoff.
- •Escalation rules email on-call designers with bilingual summaries for urgent weekend requests.
Outcomes observed
- •Weekend enquiries arrive on Monday with structured briefs and language preference already captured.
- •Designers prioritise projects faster because qualification happens before human handoff.
- •Operations team maintains a consistent branded tone in both English and Mandarin without extra headcount.
Capabilities the team relies on
Auto-Learning AI
Keeps renovation packages and promotions updated without manual retraining.
Explore feature →Team Inbox
Routes qualified renovation projects to on-call designers with full conversation context.
Explore feature →Multilingual Support
Delivers consistent English and Mandarin experiences during evenings and weekends.
Explore feature →Plan your own AI Desk rollout
Bring auto-learning support to your industry with managed onboarding or self-serve deployment. Our team shares playbooks from Interior Design & Renovation teams so you can launch confidently.