Case Study • Healthcare & Wellness
Clinics reduce no-shows with instant appointment handling
AI Desk captures patient intent, verifies availability preferences, and packages pre-visit instructions in English and Mandarin so care teams stay focused on treatment.
Overview
Dental, aesthetic, and GP clinics rely on AI Desk to manage appointment requests, handle multilingual FAQs, and escalate urgent cases to on-call staff safely.
Quick results
Appointments confirmed within minutes
Pre-visit instructions ready to send without manual drafting
Bilingual coverage without expanding headcount
What they needed
- •Peak hour surges caused missed calls and longer wait times for patients.
- •Manual paperwork slowed intake and increased risk of incomplete records.
- •Staff needed bilingual coverage without hiring additional coordinators.
How AI Desk helped
- •AI Desk validates appointment intents, triages urgent symptoms, and delivers structured summaries to clinic management workflows.
- •Prepared reminder templates include pre-visit instructions, insurance details, and consent forms for teams to send instantly.
- •Escalation workflows alert medical directors when urgent cases or regulated requests appear.
Outcomes observed
- •Missed enquiries drop as patients receive instant confirmations day and night.
- •Clinics reduce no-shows because staff can dispatch prepared reminders and preparation checklists immediately.
- •Audit-ready conversation histories reduce compliance overhead for regulated services.
Capabilities the team relies on
Multilingual Support
Serves English and Mandarin patients with culturally aware guidance 24/7.
Explore feature →Agent Configuration
Captures symptoms, insurance details, and consent notes ready for clinical review.
Explore feature →Knowledge Base
Keeps treatment FAQs, pricing, and policy updates aligned across every channel.
Explore feature →Plan your own AI Desk rollout
Bring auto-learning support to your industry with managed onboarding or self-serve deployment. Our team shares playbooks from Healthcare & Wellness Clinics teams so you can launch confidently.